Questions about sizing, an order, or whether this vest is right for your dog? Write to us — a person reads every message, and we aim to reply within one business day.

Get in touch

Email: [STORE OWNER: add your support email address here, e.g. hello@wavepaw.com. Set this up before launch — a store with no reachable contact address will not convert, and Shopify Payments requires one.]

Response time: within 1 business day, Monday to Friday.

Support hours: [STORE OWNER: add your support hours and time zone.]

Before you write about sizing

It helps enormously if you include your dog's ribcage girth measurement (the widest part of the chest, just behind the front legs) and their breed. With those two things we can usually recommend a size straight away. See the size guide for how to measure.

About an existing order

Please include your order number so we can find it quickly.

Business details

[STORE OWNER: your local consumer law may require a trading name, registered business address and company registration number to appear here. Add yours — we have deliberately not invented any.]

Returns

Please don't send anything back before contacting us — we'll confirm the return address and next steps first. Full terms are on our Returns & Refunds page.