Shipping Policy

Where we ship

We currently ship to addresses within the United States.

[STORE OWNER: if you enable international shipping, replace this section with the exact countries you ship to, the rates you charge and the delivery windows you can actually meet. Add a note that customs duties and import taxes may be charged on arrival and are the customer's responsibility.]

Shipping cost

Free standard shipping on all orders within the United States. There is no minimum order value.

Processing and delivery time

Orders ship from a warehouse in the United States. The combined processing and delivery window is approximately 12 business days from the time you place your order.

Business days are Monday to Friday and exclude public holidays. Orders placed on a weekend or holiday begin processing on the next business day.

We give a realistic window rather than an optimistic one. Occasionally a carrier delay, a weather event or a peak-season backlog will push an order past this estimate; if that happens to your order, contact us and we'll chase it.

Tracking

You'll receive a confirmation email as soon as you order, and a second email with a tracking link once your parcel leaves the warehouse. Tracking information can take 24–48 hours to start updating after it is issued.

Order changes and address errors

If you need to change your shipping address, contact us as quickly as possible — we can usually amend an order before it is dispatched, but not after. We cannot be responsible for parcels sent to an incorrect address supplied at checkout.

Lost, delayed or damaged parcels

If your tracking has not updated for 10 business days, or your vest arrives damaged, email us with your order number and — for damage — a photo. We'll arrange a replacement or a refund.

Questions

Contact us through our contact page and we'll reply within one business day.